Frequently Asked Questions

Suez Canal Insurance Company (SCI) is an Egyptian joint-stock company and the first private sector insurance company in Egypt. Established in October 1979 under the umbrella of Arab Contractors and the Suez Canal Authority. Registered under No. (5) with the Financial Supervision Authority and subject to its control and supervision.

You can contact the company through several channels:

• Hotline: 16569 (24/7 service)
• Email: info@sci-egypt.com
• Head Office: 31 Mohamed Kamel Morsi St., Mohandessin, Giza
• Branches: More than 29 branches across all Egyptian governorates

The company offers a comprehensive insurance portfolio including:

• Motor Insurance (Compulsory and Comprehensive)
• Medical Insurance (Individual and Group)
• Property Insurance (Fire and Theft)
• Marine Insurance (Cargo and Hull)
• Engineering Insurance (Contractors and Equipment)
• Liability Insurance (Civil and Professional)
• Life Insurance (Individual and Group)

The company offers two types of motor insurance:

• Compulsory Insurance: Mandatory third-party liability insurance.
• Comprehensive Insurance: Full coverage that protects your vehicle against all damages.

You can file a formal complaint through:

• Hotline: 16569
• Email: complaints@sci-egypt.com
• Head Office: 31 Mohamed Kamel Morsi St., Mohandessin, Giza
• Any branch of the company

Complaints are addressed within 15 business days from the date of submission.

In case of an accident, please follow these steps:

• Step 1: Call the hotline 16569 immediately
• Step 2: Document the accident with photos and videos
• Step 3: File a police report (for major accidents)
• Step 4: Submit the accident report within 24 hours

The company offers comprehensive medical insurance services including:

• Individual Medical Insurance
• Group Medical Insurance (Companies and Organizations)
• Treatment Coverage (Hospitals and Clinics)
• Surgical Operations
• X-rays and Laboratory Tests
• Medications and Medical Supplies

Suez Canal Insurance Company has more than 29 branches spread across all Egyptian governorates, including:

• Greater Cairo (Mohandessin, Dokki, Maadi, Heliopolis, Shobra, 6th October)
• Lower Egypt (Alexandria, Tanta, Mansoura, Banha, Zagazig)
• Canal Cities (Ismailia, Suez, Port Said)
• Upper Egypt (Minya, Assiut, Sohag, Luxor, Aswan)